All orders can be cancelled before they are shipped. However, custom orders can not be cancelled after your order is received. This is because we commence with the design immediately after it is received.
RETURNS AND REFUNDS
In accordance with our policy, we would accept returns within 30 days from the date of receiving the product, for any unused items. Returns are free. We will generate a return label and arrange a pickup.Items must be in the same condition as was received and must be in their original packaging. If the product that was received is broken or defective upon delivery, we will send a free replacement. Once we receive your return, we will provide you with an exchange or a refund to your original method of payment.
Custom orders cannot be returned. We will send you the design for approval before we commence with production.
Refunds are processed within 7-10 business days of receiving your item. You will get an email once the refund is processed.
If you find that you want a different design, you can get it exchanged if the product is unused. The customer, however, will be required to pay for all shipping costs arising from the exchange.
HOW TO RETURN
Please leave us a message using the form below. Please state the reason for the return and include your name, address, contact telephone number and order reference number.