All orders can be canceled before they are shipped. However, custom/personalized orders cannot be canceled after your order is received. This is because we commence with the design immediately after it is received.
Returns
If you wish to return an item for a refund, you must pay for return shipping. We recommend purchasing insurance, delivery signature, and parcel tracking options. All returns must be sent to our location. You are responsible for any import duties, taxes, and charges associated with your return.
Items that are returned without a return agreement or prior return authorization will not be refunded. This includes but is not limited to undelivered or undeliverable orders, and orders which are refused by the recipient.
Bubble house orders cannot be returned. If the product that was received is broken or defective upon delivery, we will send a free repair kit as applicable.
Custom and/or personalized orders cannot be returned. This includes custom balloon garland kits and custom balloon sets where balloon colors and quantities must be specified. For personalized favor orders, we will send you the design for approval before we commence with production.
For hygienic reasons, all items of clothing, bodysuits, costumes, hosiery, underwear, swimwear, cosmetics, wigs, beards, earrings, headwear, and face masks cannot be returned.
Sale items are final sale — returns or exchanges will not be accepted. Items marked “final sale” cannot be returned or exchanged. ALL SEASONAL ITEMS ARE FINAL SALE.
We are not liable for any delays in shipping. Orders arriving later than expected due to a delay with the carrier may only be returned in accordance with our return policy as outlined in this document.
In accordance with our policy, we would accept returns within 30 days from the date of receiving the product, for any unused eligible items. Eligible items must be in the same condition as was received and must be in their original packaging and in sellable condition. If the product that was received is broken or defective upon delivery ONLY, we will send a free replacement. Do not discard or dispose of any defective item(s) as we will not honor refund requests without a return of said defective item(s). Once we receive your return, we will provide you with an exchange or a refund to your original method of payment. Authorized returns for defective items must be mailed back within 3 days of receipt of the item.
Exchanges
If you find that you want a different design, you can get it exchanged if the product is unused. The customer, however, will be required to pay for all shipping costs arising from the exchange.
Refunds
A restocking fee of 20% will apply on all returns. Any shipping costs paid are non-refundable. We will then refund the remaining amount (less any shipping costs) to your original method of payment.
These fees are applied to all refunds and cannot be waived. Refunds are processed within 7-10 business days of receiving your item. You will get an email once the refund is processed.
How to Return
Please leave us a message using the form below. Please state the reason for the return and include your name, address, contact telephone number and order reference number. Return instructions will then be sent by us via e-mail.
